Privacy Policy
Personal Information Protection Policy
- The CCH Group complies with laws, regulations, and other standards regarding personal information and specific personal information.
- The CCH Group will acquire personal information and specific personal information appropriately. Furthermore, except as required by law, the CCH Group will notify or publicly disclose the purposes for which personal information and specific personal information will be used and will use personal information and specific personal information within the scope of those purposes. Specific personal information will only be used within the scope required by law.
- The CCH Group will not provide personal information to third parties without the prior consent of the individual, except as required by law. Furthermore, except as required by law, the CCH Group will not provide specific personal information to third parties.
- The CCH Group will educate all officers and employees to understand the importance of protecting personal information and specific personal information and to handle it appropriately.
- The CCH Group will strive to prevent unauthorized access, loss, tampering, and leakage of personal information and specific personal information, and will implement appropriate security management measures.
- If the CCH Group outsources the handling of personal information and specific personal information, the CCH Group will provide appropriate supervision to ensure the security management of personal information and specific personal information.
- CCH Group will disclose disclosure procedures as required by law and regulations, and will respond appropriately to inquiries and requests for disclosure regarding personal information and specific personal information.
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CCH Group will continuously review and improve its management system and initiatives for the protection of personal information and specific personal information.
Established September 14, 2017
Last revised July 1, 2024
Publication of Personal Information
Handling of Personal Information
1. Purpose of Use of Personal Information Handled by Our Company
- (1) The purpose of use of personal information obtained directly from individuals in writing (including via our website, email, etc.) will be clearly stated to the individuals in writing prior to collection.
- (2) Purpose of Use of Personal Information Obtained by Means Other Than the Previous Paragraph
- To manage usage history
- To respond to inquiries
- To provide various information via direct mail, email, etc. regarding products and services (including those of other companies) handled by our company and our group companies, as well as related campaigns, fairs, exhibitions, etc., to send advertising materials and publications, and to solicit and sell products and services.
- For business contact
- To confirm order details (communication records, etc.)
- For customer management
- To provide information regarding products and services (including those of other companies) handled by our company and our group companies To provide various information via direct mail, email, etc. regarding our services, campaigns, fairs, exhibitions, etc., as well as to send advertising materials and publications, solicit, and sell products.
2. Shared Use
We will share personal information as follows:
Items of Personal Information to be Shared
Name, email address, telephone number, and other information listed on business cards
Purpose of Use of Personal Information to be Shared
Purposes of use described in “1. Purpose of Use of Personal Information Handled by Our Company”
Scope of Shared Users
Our Group Companies (https://deita.co.jp/company/groups/)
Manager of Shared Use
CCH Co., Ltd. (For the company address and representative, please see the link below.)
https://c-creation.co.jp/company/philosophy/
3. Provision to Third Parties
When providing acquired personal information to third parties, we will do so in accordance with applicable laws and regulations, such as obtaining the individual’s prior consent.
In addition, when providing personal information to third parties in foreign countries that have implemented measures equivalent to those required by personal information handling businesses under the Personal Information Protection Act, we take necessary measures to ensure the continued implementation of those measures. For details of these measures, please contact the personal information inquiry desk listed under “Contact Information for Inquiries Regarding the Handling of Personal Information.”
4. Security Management Measures
We will take necessary and appropriate measures to prevent the leakage, loss, or damage of personal information we handle, and to otherwise safely manage personal information. For details about the security management measures we take, please contact the personal information inquiry desk listed under “■ Contact Information for Inquiries Regarding the Handling of Personal Information.”
Requests for Disclosure, etc.
We will respond to requests for notification of the purpose of use, disclosure, correction, addition, or deletion of personal information, suspension of use, suspension of provision to third parties, and disclosure of records of third-party provision (hereinafter referred to as “Requests for Disclosure, etc.”) as follows:
1. Notification of Purpose of Use or Disclosure of Personal Information or Records of Third-Party Provision
Individuals may request notification of the purpose of use or disclosure of personal information or records of third-party provision from us, within the scope permitted by the Personal Information Protection Act, in accordance with the procedures set forth in 4. below. However, we may decline to disclose personal information if any of the following conditions apply.
- ① When disclosure is likely to harm the life, body, property, or other rights and interests of the individual or a third party.
- ② When disclosure is likely to significantly impair the proper performance of our business.
- ③ When disclosure would violate laws and regulations.
- ④ When we cannot confirm that the request for disclosure is from the individual.
In addition, if you request notification of the purpose of use or disclosure of personal information or records of third-party provision, we will charge a disclosure fee as set forth in Section 4 below.
2. Correction, Addition, and Deletion
Individuals may request correction, addition, or deletion of their personal information in accordance with the procedures set forth in Section 4 below. In such cases, we will conduct an investigation without delay to the extent necessary to achieve the purpose of use, and based on the results, correct, add, or delete the personal information to the extent permitted by the Personal Information Protection Act.
3. Suspension of Use or Suspension of Provision to a Third Party
Individuals may request suspension of use of their personal information or suspension of provision to a third party in accordance with the procedures set forth in Section 4 below. In such cases, we will respond appropriately in accordance with the Personal Information Protection Act.
4. Procedure
(1) Where to Submit a Request for Disclosure, etc.
Requests for disclosure, etc. should be submitted to the Personal Information Inquiry Desk listed below under “Contact Information for Inquiries Regarding the Handling of Personal Information.”
(2) Procedures for Requests for Disclosure, etc.
- ① After receiving your request, we will mail you the designated request form, the “Request for Disclosure, etc. of Personal Information Subject to Disclosure.” Please mail the completed request form, a document verifying your identity if the request is made by proxy, and a postal money order for the handling fee (only for requests for notification of purpose of use and disclosure), to the Personal Information Inquiry Desk listed below.
- ② Please mail the completed request form, a document verifying your identity if the request is made by proxy, and a postal money order for the handling fee (only for requests for notification of purpose of use and disclosure), to the Personal Information Inquiry Desk listed below.
- ③ After receiving the request form, we will inquire about your identity by requesting approximately two items of personal information registered with us (e.g., telephone number and date of birth).
- ④ As a general rule, we will respond to you in writing (by sealed mail).
(3) Documents verifying the identity of the proxy if the request for disclosure, etc. is made by proxy.
If the requester is a proxy, please enclose documents verifying their identity as the proxy and the proxy themselves. Please limit the registered domicile information included in each document to the prefecture, and black out any subsequent information. Also, please send documents that do not include your personal identification number, or black out all digits.
- ① Documents verifying the identity of the representative
If the representative is a designated representative of the individual requesting disclosure, etc.:
・Original power of attorney from the individual
If the representative is the legal representative of a minor:
・Family register
・Resident registration card (indicating the relationship)
・Other official document verifying legal representation
If the representative is the legal representative of an adult ward:
・Certificate of registered matters related to guardianship registration, etc.
・Other official document verifying legal representation
- ② Documents verifying the identity of the representative
・Driver’s license
・Passport
・Health insurance card
・Resident registration card
・Basic Resident Registration Card
(4) Fee for requesting notification of purpose of use or disclosure of personal information 1,000 yen per request
Contact for inquiries regarding the handling of personal information
If you have any inquiries or comments regarding our personal information protection policy or complaints regarding our compliance with the Personal Information Protection Act, please contact us below.
CCH Inc. Personal Information Inquiry Desk
7F, Wakore Kanamecho Building, 11-2 Nakamarucho, Itabashi-ku, Tokyo 173-0026 TEL: 03-5986-2280
TEL: 03-5986-2280
Email: contact@c-creation.co.jp
(Hours: 10:00 AM - 5:00 PM*)
* Inquiries on Saturdays, Sundays, public holidays, the New Year’s holiday period, and Golden Week will be handled from the following business day.
Changes to the Personal Information Protection Policy
We are continually implementing and striving to improve our efforts to protect and handle personal information. Furthermore, we will notify you of any changes to this Personal Information Protection Policy in an appropriate manner.
